How to make a complaint

Our aim is to provide you with an acceptable solution to the problems you complain of.  We encourage feedback and will treat all complaints seriously and confidentially.

Our principles are:

  • We will regularly review our complaints policy and procedure, seeking tenants’ views where appropriate as we do so.
  • We will aim to acknowledge initial complaints within 2 working days and aim to provide a substantive response within 10 working days. 
  • If a complaint moves to the next stages of our procedure, we will respond within published timescales and will keep you informed of progress.
  • We will subscribe to the Independent Housing Ombudsman service.

 

To make a complaint please fill out a contact form.

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